About Me

I’m a customer support professional who takes ownership seriously — not just resolving issues, but driving success at every touchpoint. With hands-on CRM experience across global companies like Google, Accenture, and Wix, I’ve built a reputation for delivering solutions that stick and experiences that customers remember.

I thrive in fast-paced environments, ask the right questions, and don’t stop until I’ve found the best solution. Whether it’s walking a customer through a tricky integration or optimizing a support process internally, I bring patience, clarity, and a get-it-done mindset to the table.

At the heart of my approach? Empathy, efficiency, and an obsession with doing things right the first time. I consistently maintain high CSAT scores and pride myself on an exceptionally low handover rate — because I believe great support means being accountable from first contact to full resolution.

Whether I’m navigating complex workflows or helping users unlock the full potential of a platform like HubSpot, I bring clarity, consistency, and a deep understanding of what customer success really looks like.

If you're looking for someone who owns the outcome and keeps customers coming back, let's connect — or grab my CV here and see what I bring to the table.